What does "Assessment pending" mean?
Q: What does "Assessment pending" under a person's name mean and what do I do next as an Administrator?
A: The "Assessment pending" tag under a member's name (at either the Administration or Network pages) means that a person accepted their invitation to join Simpli5, submitted the information at the Profile Setup page, but exited Simpli5 before completing the Starting Point Assessment. The next time the person logs in, they will first be prompted to complete the assessment before they can access the rest of the platform.
For you as Administrator, they may come to you and say, "My invitation is no longer valid." This is normal; once a person has created a profile (and set a password), then they should use the Simpli5 login page
to access the system. There is no need for you to reinvite these users (you will actually get an error message if you try) and you shouldn't delete the person's profile and start over (this needlessly will use an extra license).
If the person with "Assessment pending" doesn't know how to log back in to complete the last step in the profile setup process, you can trigger a Simpli5® password reset
on their behalf. If you aren't sure of the email address associated with their Simpli5 profile, search their name at the Network page
Should I retake my assessment?
This is a question we are asked fairly often. We do not encourage retakes, however, as studies have shown that the results of the 5 Dynamics Starting Point assessment are largely consistent over time (more info on this is provided below). Ultimately, ...
What do the numbers on the Administration page mean?
Q: The Administration page shows I have  Licenses Allocated, but I only have  members. Why don't I have  Licenses Available? A: Licenses Allocated tracks all licenses that have been used by your org across all time. This category includes ...
When is a license used?
Summary When an Account Administrator invites new members to join your organization, licenses are allocated to create the invitation. If the invitation is declined or expires (after 30 days), the license is returned to your Licenses Available pool ...
Organizational Hygiene (spring cleaning)
Q: How can we do some “spring cleaning” in our Simpli5 account? A: There are probably two main areas where you want to perform some hygiene at the Administration page: the Sent Invitations tab or the Members tab. Cleaning up the Sent Invitations list ...
I need help on the Network page
Viewing Your Network The main Network page lists everyone currently in your organization’s network and allows you to work directly with another individual. This page is divided into three panels: My Connections, Network Members, and Pending ...